Building operations is hard; it costs time, money, requires an experienced leader to design the operational strategy and a junior team to build the processes within that strategy.
Founders will either painstakingly build their own strategy and processes or spend time and money hiring an operations team of junior and senior operators too early in the business' journey.
We are able to work vertically to both create the high level operational strategy and build out the critical day to day processes.
Through this on-demand model, we save you time, money and allow you to focus on growing your business before committing to a permanent operations team.
Most operations develop organically as your business grows, this works at the start but leads to operational processes growing in different directions.
These siloed processes lead to misalignment of operations across the business making your operations a bottleneck as opposed to an enabler of success.
Through our transformation roadmap, we will visualise all your processes and design them to integrate seamlessly. Moreover, by focusing on your strategy, we design these processes with scale in mind, allowing your processes to integrate no matter how much your business grows.
With us, your customer acquisition and experience will never be blocked by operational siloes.
If hiring a team is tough, hiring an operations team is tougher. Operations teams are either: hired too early and expected to build full operational processes from scratch with minimal onboarding and training, or too late where they are expected to redesign operations that are struggling under rapid business growth.
Both scenarios lead to hiring inefficiencies, delays and terrible employee and employer experiences.
By building with us, when it comes to hiring, you will know exactly what processes make up your operations. This means that you can hire the perfect sized operations team at the perfect time.
Moreover, your new team will not only inherit readymade processes, they will also be trained by us. This means your team will be able to hit the ground running to skyrocket your business!
During discovery we dive deep into your strategy, processes and people in order to capture your entire operations. Through this, we will build out a process transformation roadmap to:
We will test and run the new processes internally, using quantitative and qualitative feedback to track a complete overview of process performance.
Using agile sprints, we will begin building the processes that we have mapped out within the transformation roadmap. We will use process building best practices; always keeping an MVP mindset to build rapidly, but never at the expense of quality.
New operations are monitored to make sure efficiency is gained across an extended period of time.
Using the collected feedback and data we will implement performance improvements and continue to refine and build the processes.
We will then launch the process allowing major operational efficiency gains. All processes will have full step-by-step documentation and assigned owners. Once at this stage you will: